1. General Refund Conditions

Given the nature of the services provided by Adam Finastra Private Limited, which are custom-built and service-based, full project refunds are not typically applicable. Payments made are generally non-refundable. However, under specific conditions outlined below, partial refunds may be considered.

2. Kickoff Payment Refunds

A full refund will be issued to the Client if a cancellation request is submitted within 72 hours of signing the Agreement—provided that Adam Finastra Private Limited has not yet assigned a Project Manager and/or development team to the project. If a Project Manager and/or team has already been assigned and this has been communicated via email to the Client, no refund will be applicable, even if within the 72-hour period.

3. Milestone-Based Payments

Milestone payments are made following client review and acceptance of deliverables at each stage of the project. Once a milestone payment is received, it is deemed that the Client has approved the corresponding work, and such payments become non-refundable.

4. Replaceable Token Credit Policy

If the Client wishes to replace their current project idea with a new one, the following terms will apply:

• Within 14 days of initiating the project: A new project of similar scope may be started at no additional cost, provided that no significant rework or additional effort is required. In this case, the original payment amount will be credited to the new project in the form of redeemable tokens.
• Between 14 days and 4 weeks: 50% of the total project amount will be charged, and the remaining 50% will be converted into redeemable tokens applicable to a future project.
• After 4 weeks: 75% of the project amount will be charged, and the remaining 25% will be converted into redeemable tokens.

Please note that monetary refunds will not be issued under this policy, and token redemptions must align with a project of comparable scale and effort.

5. Refund Processing

All approved refunds (if applicable) may take up to 30 business days from the date of confirmation. Refund requests must be submitted in writing to the Adam Finastra Private Limited customer support team and will be acknowledged within 5 business days.

6. Client Obligations and Content Responsibility

All website content (including but not limited to text, images, videos, and other media) must be provided in full by the Client before the commencement of work. The Client is responsible for maintaining proper backups of all pre-existing site content.

Adam Finastra Private Limited is not responsible for any loss, corruption, or damage to data that occurs due to client-side omissions or during project execution.

7. Scope and Ownership of Work

Unless otherwise agreed in writing, and specifically included in the service agreement, Adam Finastra Private Limited is not responsible for:

• Data entry
• Web hosting services
• Custom artwork or graphic design

Any content or design assets created by Adam Finastra Private Limited remain the intellectual property of Adam Finastra Private Limited and/or its suppliers, unless a separate ownership transfer is agreed upon in writing.

8. Timelines and Delays

While all efforts will be made to meet the agreed delivery timelines, unforeseen circumstances—such as third-party service issues, resource unavailability, deployment delays, or technical roadblocks—may impact delivery schedules. Adam Finastra Private Limited will communicate such delays and provide revised timelines where necessary.

9. Review and Acceptance of Deliverables

The Client will have the opportunity to review and approve project outputs during and after each stage. The Client will have 7 calendar days to provide feedback on any shared deliverables. If no response is received within this period, the deliverables will be deemed automatically approved.

10. Copyright and Third-Party Content

The Client retains ownership of all original materials provided, including logos, content, and media, and grants Adam Finastra Private Limited the necessary rights to use them during the project.

The Client is solely responsible for ensuring that all third-party content used in the project is properly licensed. The Client agrees to indemnify and hold harmless Adam Finastra Private Limited from any legal claims or liabilities arising from unauthorized use of such content.

11. Post-Launch Changes

After deployment, Adam Finastra Private Limited is not responsible for any modifications made by the Client or third parties. This includes content additions, deletions, or design/code alterations. Any required fixes may incur additional charges.

12. Project Cancellation

If the Client cancels the project after work has begun, a cancellation fee will apply, calculated based on the amount of work completed. Non-payment of such fees or any outstanding balances may result in legal action.

13. Support and Third-Party Tools

Adam Finastra Private Limited provides 30 days of complimentary post-launch support, limited to bug fixes and basic email support.

Support does not cover architecture changes, new feature development, or design enhancements.

After the free period, support is available through custom support packages, with discounts available for larger commitments.

No warranties are provided on third-party tools/services used in the project. Upgrades to such services fall outside the standard project scope and may require additional time and cost, subject to feasibility.

14. Rework, Enhancements, and Billing

Any features or changes not part of the original scope will be treated as additional work and billed accordingly. This includes:

• Change requests post wireframe or design approval
• Rework or tweaks at later stages of the development process
• Enhancements or custom feature additions

Adam Finastra Private Limited will notify the Client of any such items prior to implementation.

All invoices must be paid in full, by the due date, and without deductions, set-offs, or delays.

15. Limitations of Liability

Adam Finastra Private Limited provides services using reasonable care and expertise but makes no guarantees regarding:

• The uninterrupted availability of services
• Accuracy or performance of deliverables
• Timeliness or fitness for a specific purpose

To the fullest extent permitted by law, Adam Finastra Private Limited, its employees, and affiliates disclaim liability for:

• Any direct, indirect, or consequential damages
• Loss of data, content, or business value
• Claims by third parties

Except in cases of gross negligence causing personal injury or death, no legal liability shall be imposed on Adam Finastra Private Limited under this Agreement.

16. Project Approvals and Deliverables

Project work will proceed in phases. Each phase will only begin after receiving written approval and payment for the preceding phase.

Upon final approval and full payment, all source code and deliverables will be transferred to the Client, who will own the intellectual property thereafter.

Unless requested otherwise in writing, Adam Finastra Private Limited reserves the right to showcase the completed project in its portfolio or marketing materials.

17. Severability Clause

If any clause of this agreement is found to be invalid, illegal, or unenforceable, the remaining clauses will remain in full effect. The invalid clause will be replaced with a valid alternative that closely reflects the original intent of the parties.